Somatry / Correspondence
Support
A problem with the file, a purchase or the game? Send a note to Viral App Labs LLC.
support@somatry.comInclude the details below so we can investigate your issue.
Before sending
What to include
- Phone model
- System version
- App version, shown in the app
- Case number, if it is about a case
- What happened
Reference notes
Help with the game
Restore a purchase
Open any locked case to reach the store screen and tap Restore purchases. Check that you are signed in to the same store account.
Progress on a new device
Progress follows through your own cloud account when cloud sync is on for the device. Open the game once on each device.
A case feels impossible
Use Consults. The report tells you how many answers are right, never which. Every case closes from the file alone.
Refunds
Refunds are requested through the App Store, where the store's own help pages explain how.
Something looks wrong
Email support@somatry.com with a screenshot and a description of what happened.